How can we help?

Find quick answers below, or get in touch.

Account & sign-in

I didn’t receive my confirmation email.

Check your spam or junk folder and make sure the address is correct. On the sign-up screen, tap “Resend confirmation email”. Emails can take a few minutes. If it still doesn’t arrive, contact us.

I tapped the confirmation link but nothing happened.

Open the link on the phone where Atlas is installed. If the link has expired or was already used, go to sign in, or request a new confirmation email.

It says my email isn’t confirmed when I sign in.

Confirm your email first using the link we sent you, or resend it from the sign-in screen.

Subscriptions & billing

How do I manage or cancel Atlas Pro?

In Atlas, go to Profile → Manage subscription. It opens your Apple or Google subscription page. You can also cancel directly in your App Store or Google Play subscription settings. Cancel before the renewal date to avoid the next charge.

How do I restore my purchase?

On a new phone or after reinstalling, sign in with the same Atlas account and tap “Restore Purchases” on the Atlas Pro screen. Use the same Apple ID or Google account you subscribed with.

Does deleting my account cancel my subscription?

No. Deleting your Atlas account does not cancel an Apple or Google subscription. Cancel it separately with the store.

How does the free trial work?

Where a free trial is offered, it is shown before you subscribe, and you can cancel before it ends to avoid being charged. See our Terms for details.

Meals & targets

How does Atlas choose meals?

You set targets such as minimum protein and a calorie ceiling, plus your dietary needs. Atlas matches published recipes to them with its own nutrition rules and shows why each fits. Your allergen and dietary restrictions are treated as hard filters.

Is this medical or dietary advice?

No. Atlas gives general nutrition information. Speak to a doctor or registered dietitian for personal advice.

Pantry & shopping list

How do I use what I already have?

Open Pantry, mark the ingredients you have, then tap “Find Meals with These”.

Where do my shopping items come from?

On a recipe, tap the button to add the missing ingredients to your list. Items you already have in your pantry are left out. You can tick items off as you buy them.

Are the prices live?

No. Prices in Atlas are estimates or reference prices as of the date shown. Retailer pages may differ, and availability is not implied.

Supplements

Does Atlas recommend supplements?

No. Atlas does not prescribe supplements. The Supplements section offers general information and retailer links, separate from meal recommendations. Speak to a healthcare professional before starting a supplement.

Privacy & account deletion

How do I delete my account?

In Atlas: Profile → Delete account. Or request deletion without the app on our Delete account page. Uninstalling the app does not delete your account.

What does Atlas do with my data?

See our Privacy Policy.

Technical issues

The app isn’t loading my data.

Check your internet connection and try again. Make sure you are on the latest version of Atlas. If the problem continues, contact us with your device model, OS version and what you were doing.

Contact us

Can’t find your answer? Email our support team (contact details are being finalised). Please include the email address of your Atlas account, your device and OS version, and what happened. Never send your password.

Contact details are being finalised